Delivery Policy

Veles Group LLC manages the collection from the seller and the delivery from its premises post-inspection to the final customer.

The customer will receive the payment confirmation by email and the process of shipping the items/goods conditions.

Delivery Fees: From Veles Group LLC to the buyer's premises, all delivery fees will be supported by Veles Group LLC.

Delivery Timeline: 1-2 days upon reception from the seller. Veles Group LLC coordinates the collection from the seller to ensure a total shipment lead time of 4 to 7 days.

For items tagged as shipped in 24h, the total shipment lead time is ensured to be a maximum of 24 hours.

Return Policy

A return can be triggered based on the following reasons:

Reason 1: The wrong product was sent by Veles Group LLC.
Reason 2: The product is defective, counterfeit, or not compliant with the product page description.

In Case of Reason 1:

Veles Group LLC will arrange the replacement with the right product if the wrong product has been dispatched.

In Case of Reason 2:

The buyer acknowledges within 2 days that the product is not compliant with the product page description. A clear description of the issue with photos must be shared with Veles Group LLC. Veles Group LLC will act as the mediator to find a suitable solution for both parties.

If the resolved solution is to return the product and cancel the order, the amount paid will be credited back to the customer in their bank account as per their discretion. The seller should collect or arrange the collection of their item, and the transaction will be cancelled (no charge/fees) to be engaged from the seller against Veles Group LLC.

For rare find items - Hermes Kelly and Birkin and watches - no returns are allowed except if the product at reception is defective or the wrong item is delivered by mistake.

Cancellation Policy

An order can be cancelled any time prior to receiving the product by the buyer. Once the product is received, it will be handled as a return.